Refund policy
Last Updated: June 18, 2026
At Fiorel, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return in accordance with the policy outlined below.
BUSINESS INFORMATION
Store Name: Fiorel
Business Address:
2400 29th St
Zion, Illinois 60099
United States
30-Day Return Policy
We accept return requests within 30 days of the date you receive your order.
To be eligible for a return, the item must:
• Be in the same condition as received
• Be unused and unworn
• Include all original tags
• Be returned in its original packaging
• Be accompanied by proof of purchase
How to Start a Return
To request a return, please contact us at:
Email: admin@fiorel.shop
If your return request is approved, we will provide detailed return instructions, including how and where to send your package.
Please note that returns sent without prior authorization will not be accepted.
Return Address
Fiorel Returns Department
2400 29th St
Zion, Illinois 60099
United States
Return Shipping Costs
Customers are responsible for return shipping costs when returning items due to personal preference, ordering the wrong item, or no longer wanting the product.
However, if the item is:
• Damaged during transit
• Defective
• Incorrectly shipped
• Not as described
• Affected by a fulfillment or shipping error
Fiorel will cover the reasonable return shipping costs and provide an appropriate resolution, including replacement, exchange, or refund where applicable.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery and contact us immediately if:
• The item is damaged
• The item is defective
• You receive the wrong item
• Any part of your order is missing
• There is another issue affecting your order
We will review the issue and work to resolve it as quickly as possible.
Non-Returnable Items
The following items are generally not eligible for return:
• Perishable goods (such as food, flowers, or plants)
• Custom-made or personalized products
• Personal care products
• Hazardous materials
• Flammable liquids or gases
We also do not accept returns for:
• Gift cards
• Final-sale or clearance items where permitted by applicable law
If you are unsure whether your item qualifies for a return, please contact us before submitting a return request.
Exchanges
The fastest way to receive a replacement item is to return the original item and place a new order once the return has been approved.
European Union 14-Day Cooling-Off Period
If your order is delivered to a country within the European Union, you may have the right to cancel or return your order within 14 days of receiving the goods, for any reason and without providing justification.
To qualify, the item must:
• Be unused and unworn
• Be in its original condition
• Include all original tags
• Be returned in its original packaging
• Be accompanied by proof of purchase
This right is subject to any exceptions permitted under applicable consumer protection laws.
Refunds
Once we receive and inspect your returned item, we will notify you of the outcome of your refund request.
If approved, the refund will be issued to your original payment method within 10 business days.
Please note that banks, credit card issuers, and payment providers may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved and you have not received your refund, please contact us at:
admin@fiorel.shop
CONTACT INFORMATION
Store Name: Fiorel
Legal Representative: Richard Sims
Email: admin@fiorel.shop
Phone: +1 (847) 744-4312
Business Address:
2400 29th St
Zion, Illinois 60099
United States