Privacy policy
Last Updated: June 18, 2026
Fiorel operates this website and related services (collectively, the “Services”) to provide customers with a secure and convenient shopping experience. Our store is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit, use, make a purchase from, or otherwise interact with our Services.
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
1. Personal Information We Collect
Depending on how you interact with our Services, we may collect the following categories of personal information:
Contact Information
• Name
• Billing address
• Shipping address
• Email address
• Phone number
Payment Information
• Payment method details
• Transaction records
• Payment confirmations
Account Information
• Account credentials
• Account preferences and settings
Order Information
• Products viewed
• Shopping cart activity
• Purchase history
• Returns, exchanges, and refunds
Communications
• Customer service inquiries
• Feedback, reviews, and correspondence
Technical Information
• IP address
• Browser type
• Device identifiers
• Operating system
• Website usage information
2. How We Collect Information
We may collect personal information:
• Directly from you when you place an order, create an account, subscribe to communications, or contact customer support.
• Automatically through cookies, analytics tools, and similar technologies.
• From Shopify and service providers that assist with payment processing, fulfillment, shipping, analytics, fraud prevention, and customer support.
• From business partners and other third parties where permitted by law.
3. How We Use Your Information
We may use personal information to:
Order Fulfillment and Customer Service
• Process and fulfill orders
• Arrange shipping and delivery
• Process returns, refunds, and exchanges
• Provide customer support
• Communicate regarding orders and account activity
Website Operations and Improvements
• Operate and maintain our Services
• Improve website performance and functionality
• Personalize your shopping experience
• Analyze usage trends and customer preferences
Security and Fraud Prevention
• Verify transactions
• Detect and prevent fraud, abuse, and unauthorized activities
• Protect customers, business operations, and Services
Marketing Communications
• Send promotional emails and marketing communications where permitted by law
• Provide product recommendations and promotional offers
You may unsubscribe from marketing communications at any time.
Legal Compliance
• Comply with applicable laws and regulations
• Respond to lawful requests
• Protect our legal rights and enforce our policies
4. How We Share Personal Information
We may share personal information with:
• Shopify and platform service providers
• Payment processors
• Shipping and fulfillment partners
• Analytics and fraud-prevention providers
• Customer support providers
• Marketing and advertising partners where permitted by law
• Government authorities or regulatory bodies when required by law
• Successors in connection with a merger, acquisition, restructuring, or sale of assets
We do not sell personal information for monetary compensation.
5. Shopify Services
Our store is hosted by Shopify. Shopify may collect and process certain personal information to provide, operate, secure, and improve its platform and related services.
For more information about Shopify's privacy practices, please refer to Shopify's Privacy Policy.
6. Cookies and Similar Technologies
We use cookies and similar technologies to:
• Operate and improve our website
• Remember customer preferences
• Analyze website traffic and performance
• Support marketing and advertising activities
You may control cookies through your browser settings. Disabling certain cookies may affect website functionality.
7. Third-Party Websites
Our Services may contain links to third-party websites or services.
We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before providing personal information.
8. Children's Privacy
Our Services are not directed to children under the age of majority in their jurisdiction.
We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so that appropriate action may be taken.
9. Data Security and Retention
We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information.
However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.
We retain personal information only for as long as necessary to:
• Provide our Services
• Maintain business and transaction records
• Comply with legal obligations
• Resolve disputes
• Enforce agreements and policies
10. Your Privacy Rights
Depending on your location and applicable law, you may have rights including:
• Right to access personal information
• Right to correct inaccurate information
• Right to request deletion
• Right to data portability
• Right to object to certain processing activities
• Right to restrict processing
• Right to withdraw consent where applicable
• Right to opt out of certain targeted advertising activities
To exercise any applicable rights, please contact us using the information below.
We may request identity verification before processing certain requests.
11. International Data Transfers
Your personal information may be transferred to, processed, and stored in countries outside your country of residence.
Where required by law, we implement appropriate safeguards to protect personal information during international transfers.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect legal, regulatory, operational, or business changes.
Any updates will be posted on this page together with a revised "Last Updated" date.
13. Contact Information
If you have questions about this Privacy Policy, our privacy practices, or would like to exercise your privacy rights, please contact us:
Store Name: Fiorel
Legal Representative: Richard Sims
Email: admin@fiorel.shop
Phone: +1 (847) 744-4312
Business Address:
2400 29th St
Zion, Illinois 60099
United States